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Shipping & Returns

Valued Customers,

All of our sales are considered Final. We do not accept returns or exchanges unless the item purchased is defective. Elders Equine Clinic holds the right to assess products to review defects before they can be replaced or receive credit using the original method of payment. This decision is held by the clinic. If you receive a defective item, please contact the Elders Equine clinic 204-864-2888.  Please have a copy of your invoice with the details of your product, and a description of the defect. After speaking with an employee you will receive a temporary 'Returns Aprroval' to bring the product back to the Vet clinic. At this point we are able to do a final approval for the return, than a replacement or credit for the item is issued.